Return Policy

Order cancellation

You can cancel an order at no cost until it is paid. After payment, an order can be cancelled only by agreement with us, and only before it has been dispatched; if we agree, what you paid is refunded as described below. Preorder and futures orders cannot be cancelled once the batch has been committed with the manufacturer.

Returns within 30 days

You can return a product bought from us within 30 days of the date it was delivered to you. This applies to every product: new, used and refurbished units, and parts.

1. Tell us within 30 days of delivery, quoting the order number and the serial number of each unit you are returning. We confirm the return and tell you where to send it.
2. Send the product back complete, as it was delivered, with its power supply, cables and accessories, in its original packaging. A unit that has been powered on and run can be returned.
3. You pay the return shipping, unless the unit was dead on arrival or we sent the wrong item (below).

There is no restocking fee. When the product arrives and we have checked that it is complete and as delivered, we refund the price you paid for it as described under Refunds. The original shipping charge is not refunded.

A fault that appears after the return period is covered by the Warranty Policy.

Dead on arrival (DOA)

If a unit does not power on or does not hash on first installation, report it within 3 days of delivery with:

• the order number and the unit's serial number
• photos of the unit and its packaging
• a video of the unit being powered on, and a screenshot or export of the miner's log and status page

If we confirm that the unit was dead on arrival, we pay the return freight and repair or replace it. If neither is possible, we refund the price paid for the unit.

Wrong item

If we sent a different product from the one you ordered, tell us within 30 days of delivery. We pay the return freight and send the product you ordered.

Damage in transit

Note visible damage on the carrier's delivery record where there is one, and report it within 3 days of delivery with photos of the packaging and the unit. We then make the claim with the carrier and repair, replace or refund the damaged units once the claim is settled.

Used and refurbished equipment

Used and refurbished units are sold in the condition described on the listing and in Used Equipment Grading. They can be returned within 30 days of delivery on the same terms as new equipment, and a fault after that is covered by the Warranty Policy.

Refunds

Approved refunds are paid by the original payment method. For a cryptocurrency payment, the refund is the US dollar amount on your invoice, paid in the same asset at the exchange rate on the day the refund is made, to an address you confirm to us; see the Crypto Payment Policy.

Your statutory rights

Nothing in this policy limits rights you have under consumer law in your country of residence.