USDT & Bitcoin
Crypto Payment Policy
Supported networks
- Bitcoin
- USDT — TRON (TRC20)
- USDT — Ethereum (ERC20)
The rules
- One address per payment
- The payment page creates a receiving address for your order alone. It is never reused and never published anywhere else. There is no permanent company wallet address to send to.
- Exact amount
- The page shows the exact amount of BTC or USDT due. Send that amount; set your wallet so that network fees are paid on top, not deducted from it.
- Exchange rate
- For Bitcoin, the USD-to-BTC rate is fixed when the payment request is created and applies until the timer ends. USDT is accepted at one USDT per US dollar.
- Expiry timer
- The payment request is valid until the time shown. If the timer runs out before you have sent the payment, create a new request from the order page; do not send to the expired one.
- Correct network and token
- Only send the asset shown, on the network you selected. Sending another token or using an unsupported network may result in loss of funds. A token with a similar name issued by a different contract is not USDT and is not credited.
- Confirmation
- The order is marked paid only after the network has confirmed the transaction to the level shown on the payment page. Until then it shows as detected or confirming.
Payment statuses
| Status | Meaning |
|---|---|
| Awaiting payment | The address is live and the timer is running. |
| Detected | Your transaction has been seen on the network and is waiting to be confirmed. |
| Confirming | The full amount has been seen and is being confirmed by the network. |
| Paid | The network has confirmed the payment and it has been applied to your order. |
| Partially paid | Less than the exact amount has arrived. The page shows the amount expected, received and remaining. |
| Overpaid | More than the exact amount arrived. The order is paid and our accounts team contacts you about the difference. |
| Expired | No payment was seen before the deadline. Create a new payment request from the order page. |
| Late payment | Funds arrived after the request had expired. They are not applied automatically; a person reviews them. |
| Under review | Our accounts team is checking the payment and will contact you if anything is needed. |
If something goes wrong
If you paid late, paid a different amount, or used the wrong network, do not send a second payment. Contact support through a channel on the verification page with your order number and the transaction ID. Late, partial and excess payments are reviewed by a person and are not applied automatically.
Refunds
Where a refund is due on a crypto payment, it is made to an address you confirm to us, on the terms of the return policy that applies to your order. Refunds are never sent automatically to the address a payment came from, because that address may belong to an exchange or another service rather than to you.
Records
Blockchain transactions are public and permanent. Payments are recorded against your order and invoiced like any other payment; paying in USDT or Bitcoin does not change the identity checks, tax or reporting obligations that apply to an order.
Never pay an address sent in a message
A genuine payment address appears only on your order's payment page on this site. An address sent by email, chat or social media is not ours, whoever it claims to be from.